Cornerstone Funerals Privacy Policy
OUR COMMITMENT TO PRIVACY
At Cornerstone Funerals (referred to as "we" or "us"), we are dedicated to safeguarding your privacy. We manage all Personal Information with the utmost care and in compliance with the Australian Privacy Principles (the APPs) as outlined in the Privacy Act 1988 (Cth) (the Act).
This Privacy Policy outlines our procedures for collecting, using, and managing your Personal Information. We encourage you to read this policy thoroughly to understand how we handle the information you provide to us.
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DEFINITION OF PERSONAL INFORMATION
Personal Information is any data or opinion about you that identifies you or can reasonably identify you. This includes details such as your name, contact information, date of birth, and other similar information.
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INFORMATION WE COLLECT
The Personal Information we collect allows us to deliver our services to you effectively.
The type of Personal Information we gather and store depends on the services you request from us. This may include your name, mailing and email addresses, telephone number, and your preferred method of contact.
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METHODS OF COLLECTION AND STORAGE
In providing our services, we collect Personal Information from you verbally or through forms and documents necessary for us to deliver the requested goods and services.
These forms and documents may include contracts, insurance or bond documentation, Births, Deaths and Marriages Registration Act 2003 (Qld) forms, and any other relevant forms.
Personal Information collected in hard copy is securely stored at our business premises. Electronically held Personal Information is secured on our servers within our business premises.
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THIRD-PARTY PERSONAL INFORMATION
At times, we may request Personal Information about other individuals, such as family members. If you provide us with this information, you are responsible for informing those individuals that you have shared their details with us and directing them to this Privacy Policy.
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USAGE OF PERSONAL INFORMATION
We may collect, hold, use, or disclose your Personal Information for various purposes, including:
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Providing services to you
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Maintaining internal records
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Personalizing our communications with you
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Enhancing our website content based on your feedback
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Completing documentation to register a death
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Publishing funeral, death, and bereavement notices
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Providing information to authorized third parties (e.g., florists, photographers)
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Disclosing information as required by law, regulation, or court order
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Sending periodic updates about our business
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Inviting you to events, such as Remembrance Services
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Communicating with you regarding content you have posted on our website
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We will not use your Personal Information for purposes other than those stated above without your consent, except where required by law enforcement or public health and safety regulations.
While we do not directly disclose your Personal Information to overseas recipients without your consent, the third parties we may share your information with could do so. We cannot specify the countries where these recipients might be located.
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PROTECTION OF PERSONAL INFORMATION
We are committed to ensuring the security of your Personal Information. We take all reasonable measures to protect your data from misuse, loss, unauthorized access, modification, or disclosure. We have implemented electronic and managerial procedures to secure the Personal Information we collect.
All Personal Information that is no longer required will be destroyed or permanently de-identified, unless retention is required by law.
Despite our efforts, we cannot guarantee complete security of your Personal Information. To the fullest extent permitted by law, we disclaim any responsibility for any damage you may suffer due to any loss, unauthorized access, misuse, or alteration of the information we collect.
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POLICY UPDATES
This Privacy Policy reflects our current privacy practices. We may review and update this policy periodically to align with client expectations and legislative changes without prior notice.
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ACCESSING YOUR PERSONAL INFORMATION
To access any Personal Information we hold about you, please contact our General Manager.
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UPDATING YOUR PERSONAL INFORMATION
We strive to ensure that any Personal Information we collect, use, or disclose is accurate, complete, and up-to-date. If you believe the information we hold about you is incorrect, please contact our General Manager, who will take reasonable steps to correct it.
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COMPLAINTS
If you have a complaint about our handling of your Personal Information, please provide written details of your complaint to our General Manager.
The General Manager will:
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Acknowledge receipt of your complaint within 14 days
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Review how we handled your Personal Information
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Conduct an internal investigation if necessary
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Provide a report within one month of acknowledging your complaint
If you believe we have breached the APPs, you may also lodge a complaint with the Office of the Australian Information Commissioner.
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CONTACT US
For any questions, complaints, or comments about this Privacy Policy, please contact our General Manager in writing by post or email at:
By Post:
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Attention: General Manager
Cornerstone Funerals
PO BOX 331,
Margate, QLD, 4019
By Email: